Warranty Coverage

30-Day Accessory Warranty

All accessories purchased from The Phone Zone, online or in store, include 30 calendar days of warranty coverage for defects and functional faults under normal use, with proof of purchase.

Coverage starts when you collect or receive the accessory. Contact us within 30 calendar days of pickup or delivery and make the item available for assessment. For a covered fault, we will repair or replace it at no charge. If neither option is available, we will arrange an appropriate remedy, including any remedy required by law.

This warranty covers product faults; it does not cover normal wear or damage caused by drops, impact, liquid, misuse or unauthorized modifications. An exclusion applies only when the excluded damage, misuse or modification caused the claimed fault. A timely claim remains open while we assess and resolve it, even if the assessment finishes after the 30-day period.

Getting Warranty Support

Proof of purchase is required for every warranty claim, including devices, accessories and any additional warranty coverage. Provide your receipt, paid invoice or another verifiable purchase record that identifies the item and purchase date. If you cannot find your receipt, contact us so we can try to verify the sale from our records. An unpaid reservation alone is not proof of a completed purchase.

1. Get in touch within your coverage period. Report device faults within 14 calendar days and accessory faults within 30 calendar days of pickup or delivery, or within any longer written warranty period that applies. Provide proof of purchase, the product details and a description of the issue. Email, our Contact Us form or a call to the store are all welcome.
2. Let us assess your item. We will confirm the next steps for bringing it in or arranging a return. Please contact us before shipping it or arranging third-party work on the fault.
3. We will help resolve it. After assessment, we will explain the repair, replacement or other applicable remedy and the expected timing.

Reporting a fault within the coverage period keeps that claim open while we assess it. The assessment or remedy does not need to be completed before the coverage period ends. An email or Contact Us submission received outside store hours counts at its recorded time of receipt.

We aim to assess claims within 5–7 business days of receiving the item and required information. We will let you know if verification or parts availability affects timing. Any shipping arrangements and costs will be explained before you send the item, subject to applicable law.

Coverage & Product Care

The warranty supports you if a covered product fault appears during normal use. It does not cover:

• Physical, accidental or liquid damage, or faults caused by misuse.
• Normal wear, including ordinary battery ageing, or cosmetic wear and limitations clearly disclosed before purchase. A battery hardware fault is assessed separately from normal wear.
• Account locks, forgotten passwords, third-party software or network-service issues that are not caused by a covered device fault.
• Faults caused by unauthorized repairs, modifications, tampering or jailbreaking. An unrelated modification does not automatically cancel coverage for a separate covered fault.

Please back up your data before a warranty assessment; repair or replacement may require a reset. Data backup and recovery are not included. Coverage is for the original purchaser and the purchased item, verified against the receipt or order record.

Fair Prices & Final Sales

We keep our prices as low as possible by making completed purchases final sale. In return, you can expect a thoroughly tested device and the warranty support described here.

We do not offer change-of-mind refunds or exchanges unless management approves an exception in writing. Final sale does not prevent a covered warranty repair or replacement, reduce any other coverage we have promised, or limit a remedy required by law.

Your statutory consumer rights continue to apply, and management approval is not needed to exercise them.