For Help with your Online Order - Call Us (403) 371-4513
Return and Exchange Policy
At The Phone Zone, we understand that your satisfaction is crucial. We have crafted a straightforward and customer-friendly return and exchange policy to ensure a seamless experience for our valued customers.
Return Window:
- You have 7 days from the date of delivery to initiate a return or exchange.
Eligibility Criteria:
- To be eligible for a return or exchange, the product must be in its original condition, with all accessories and packaging included.
- Devices must not show signs of accidental damage, misuse, or unauthorized alterations.
Initiating a Return or Exchange:
- Contact our customer service team at customer-service@email.com or (403) 371-4513 to initiate the process.
- Provide your order number and a detailed reason for the return or exchange.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service to ensure the safe return of the product.
Refund/Exchange Process:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within [X] business days.
Exclusions
- Personalized or customized items may not be eligible for return or exchange unless they arrive damaged or defective.
- Products purchased during specific promotions may have different return/exchange conditions, which will be clearly communicated during the sale.
Contact Information:
- For any questions or concerns regarding our return and exchange policy, please contact our customer service team at The Phone Zone or (403) 371-4513 .
Thank you for choosing The Phone Zone. We are dedicated to ensuring your experience with us is positive and satisfactory.